Privacy Policy

Kaos Kids Inc. and KaosKids.ca (hereafter “Kaos Kids”) is committed to ensuring that your privacy is protected. This privacy policy sets out how Kaos Kids uses and protects any information that you give us while using this website or visiting our store location. Kaos Kids may change this policy from time to time by updating this page.

Should we ask you to provide certain information by which you can be identified then you can be assured it will only be used in accordance with this privacy statement. We will not sell, share, distribute or lease your personal information to unrelated third parties, unless we are required by law to do so. However, we may need to share some of your personal information with other companies to provide services such as shipping, delivery and warranty assistance.

Security

Secure online and secure in-store transactions are important to us. That is why all the hardware and software we use is PCI compliant. Credit card information used for placing orders on our website will not be saved or stored. We will never ask for your sensitive card information through email, phone, SMS, chat, or instant messaging. We do not accept Credit Card payments over the phone.

Consent

When you provide Kaos Kids with your personal information, you understand and agree to Kaos Kids’ collection, use, storage, disclosure and retention of your information in accordance with this Privacy Policy or as otherwise permitted by law. Except in limited circumstances, you may withdraw your consent to our use of your personal information at any time.

Information we collect

The information we collect falls into two categories: (1) information we collect from you and (2) information we collect when you use our Services.

(1) INFORMATION WE COLLECT FROM YOU. We collect information about you whenever you use our services. Examples of using our services include visiting or making purchases at our store or website, creating a Kaos Kids account, creating a gift registry, contacting customer service, and participating in our contests, loyalty programs and other promotions.

We may collect the following information:

• Name and Contact information, including email address, telephone number, and mailing address.
• Demographic Information such as postal code, preferences, and interests
• Other information relevant to customer surveys and/or offers

(2) INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES. When you use our services, we may collect your personal information relating to your purchasing trends at Kaos Kids, and your viewing and usage trends. We do this to ensure that we are offering you the best products and services and as part of our efforts to constantly improve your experience.

What we do with the information we gather

The information that you provide to Kaos Kids can and may be used for the following purposes including, but not limited to: Tracking and confirming online orders, internal record keeping, product deliveries, providing various customer services, administering promotions or surveys, sending marketing communications, improving the product selection we provide, fulfilling requests made by you, and performing other business activities as needed. We may periodically send promotional emails about new products, special events, or other information which we think you may find interesting using the email address which you have provided. If you no longer wish to receive promotional emails you may opt out at any time.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Last Update: September 1st, 2022